FAQs

Most dirt and water soluble stains can be wiped clean from aprons, vests and skirts with a cloth dipped in mild household dish soap that has been diluted in cold water.

Proguard aprons have been tested and approved to be cleaned with alcohol-based cleaners (under 20% concentration of alcohol.) We do not recommend using hydrogen-peroxide to clean aprons.

More details on garment cleaning can be found on the Product Care page.

The garments (including aprons and thyroid collars) are warrantied to be free of defects in materials and workmanship to the original purchaser for 2 years.

Upon evaluation, Protech will either repair or replace the defective item or part without charge to the purchaser. This warranty is void when the product has been tampered with, when repairs or attempted repairs have been made by unauthorised persons, or when the item has been subject to misuse, abuse, or damage in transit. No charges will be accepted or reimbursed for unauthorised parts, repairs, or services.

Please contact your local representative to discuss any warranty claims.

Take a look at our Product Care page for more information on cleaning and disinfection.

You can measure yourself or someone else for X-ray garments with a few quick measurements using a cloth measuring tape. It’s important to do so accurately as length and overlap are necessary to ensure proper protection. Measurements should be obtained while standing as straight as possible, looking straight ahead. Visit our Guide to taking your measurements page to find the perfect fit.

We offer a variety of garment colours, fabrics, logos and monogram options across our garments. Our eyewear also comes in various styles and colours and we offer single, bifocal and progressive prescriptions.

Please visit individual product pages for customisation options.

Each Proguard core material is carefully formulated to more efficiently attenuate portions of the photon spectrum and limit “gaps” in protection due to over-reliance on individual x-ray protective elements. We utilise proper elemental balance to address k-edge concerns for key diagnostic imaging ranges. Our advanced elastomers exhibit the best balance of toughness, flexibility, durability, and cracking resistance.

If you have any queries about our products, please contact us using the contact form of the website, or email or call us using the details on the website.

We have appointed a Data Protection Officer (DPO) to oversee compliance with privacy and GDPR. Our full GDPR Privacy Notice can be found here. If you have any questions or concerns about how we handle your personal information, please contact Amanda Law-Lyons, Operations Director, in writing to our head office address or via email alaw-lyons@apccv.com

We use industry-standard encryption systems for potentially sensitive information such as your name and address. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This is a recommendation to ensure the security level of your password and to keep your data safe. You could try using a pass phrase, such as a combination of memorable words which will be much easier to remember.

If you have not received an email that should have been sent from the site (such as a confirmation of an order or a forgotten password reset,) please firstly check you have entered your email address correctly. Next, check your spam or junk folder, and ensure you add info@apccv.com to your safe list. If you still don’t receive the email from us and you want to make sure your order has been placed correctly, you can view the orders page in ‘MY ACCOUNT’. This page will show all your orders and let you know when an order has been dispatched.

If you need any further help, please contact us.

Our knowledgeable and helpful customer support team will be happy to help you. Please get in touch with us via the details on the Contact Us page and we’ll get back to you as soon as we can.

We use industry-standard encryption systems for potentially sensitive information such as your name and address. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

This is a recommendation to ensure the security level of your password and to keep your data safe. You could try using a pass phrase, such as a combination of memorable words which will be much easier to remember.

Hospital purchase orders are accepted as well as individual credit cards or cheques. Payment can also be arrange by bank account transfer.

You can get help with any obstacles you run into when ordering products by contacting our customer service team. Call +44 (0)1606 331119 or email info@apccv.com.

Placing an online order is very simple. You will need to create a website account to view our prices and product options. You can then place an order online, no payment is required at point of order, so you can generate a purchase order. Visit our How to Order page for more details.

You can view your online order history by logging into your account in the top navigation menu on our website.

If you wish to cancel or edit an order, please contact customer service on +44 (0)1606 331119 witin 24 hours of placing your order. Please note orders on x-ray garments and glasses can only be cancelled prior to production as they are all custom-made.

Yes, you need to set-up a website account to view our prices and product options and place an order. You create an account by visiting the ‘My Account‘ page in the top navigation menu on our website.

Standard shipping charge is 3% of the order value. With a minimum shipping fee of £25.00 per order.

We deliver to UK Mainland only via a third-party delivery company. Please ask us before placing an order if you would like to check your delivery address is eligible.

If you wish to cancel or edit an order, please contact customer service on +44 (0)1606 331119 witin 24 hours of placing your order. Please note orders on x-ray garments and glasses can only be cancelled prior to production as they are all custom-made.

Product returns may be considered in exceptional circumstances at the company’s discretion based on individual situations. Any product returns that result in a credit, will be subject to a minimum 10% restocking charge on the original invoice value. To discuss a return, please contact us directly.